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Responsible gaming

POSITION PAPER: Responsible Gaming

Status: Updated

Responsible gaming is a term widely used in the gaming industry, even though there isn't a universally accepted definition. Much of the debate around gaming and the need to encourage responsible gaming stems primarily from concerns about problem gaming. Problem gaming is the form of gaming where gamers experience harm affecting themselves and their relatives. Therefore, most definitions of responsible gaming refer to the minimization of potential harm arising from gaming activities. The European Casino Association (ECA) takes a comprehensive approach to the issue of responsible gaming. For the ECA and its members, responsible gaming is an issue that pertains to consumers, industry, regulators, and the wider community. It involves strategies that reduce gaming-related harm and increase gaming-related benefits across society.

The ECA strongly believes that promoting responsible gaming in land-based and online casinos is in the best interest of customers as well as the industry. Operating casinos in a socially responsible manner is a prerequisite for licensed land-based and online casino operators. It is essential for credibility and reputation – not only for individual operators but also for the entire industry. Moreover, responsible gaming is a topic of utmost importance to all stakeholders in the gaming industry, from governments and regulators to employees and suppliers.

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List of Responsible Gaming Certified Casinos

In 2014, the European Casino Association (ECA) pioneered the land-based gaming sector by introducing a standard for Responsible Gaming - the ECA Responsible Gaming Framework. This standard aimed to enable ECA members to have their casinos certified by independent auditors, ensuring compliance with this industry benchmark. In 2018, the standard was updated based on the experiences and learnings from previous years. The standard is currently under review, with a new version slated for publication in 2024. Throughout the creation process, the ECA collaborates with leading researchers in the field of responsible gaming, guaranteeing that the criteria of the standard remain pertinent and up-to-date. A comprehensive list of independently certified casinos operated by ECA members is provided below.

The establishment of an industry standard for responsible gaming offers numerous advantages. First and foremost, it ensures a consistent and transparent approach to addressing social and ethical issues associated with the gaming industry. By implementing the ECA standards, casinos can demonstrate their commitment to responsible gaming, leading to improved public trust and a stronger reputation. The standard also serves as a benchmark for casinos to measure their performance in creating and promoting a healthy competitive environment that encourages ongoing improvement and innovation.

The importance of audits conducted by independent auditors cannot be overstated. Independent auditors offer objectivity and expertise, which are crucial in assessing a casino's compliance with industry standards. By having their operations audited, ECA casinos can identify areas where they excel and areas that require improvement, ensuring that they maintain the highest levels of responsible gaming. Independent audits also boost public trust, providing an unbiased assessment of a casino's adherence to responsible gaming practices. Furthermore, these audits allow ECA to mitigate risk while fostering a culture of continuous improvement.

Responsible Gaming Certified
Austria

Casinos Austria

Number of casinos: 12
Certificate expires: October 2026
Responsible Gaming Certified
Finland

Veikkaus Oy - Casino Helsinki and Casino Tampere

Number of casinos: 2
Certificate expires: December 2024
Responsible Gaming Certified
France

JOA

Number of casinos: 33
Certificate expires: February 2025
Responsible Gaming Certified
Germany

Merkur Spielbanken Sachsen-Anhalt

Number of casinos: 3
Certificate expires: September 2024
Responsible Gaming Certified
Germany

Spielbanken Niedersachsen

Number of casinos: 10
Certificate expires: November 2024
Responsible Gaming Certified
Germany

Brandenburgische Spielbanken

Number of casinos: 2
Certificate expires: December 2025
Responsible Gaming Certified
Germany

Merkur Spielbanken NRW

Number of casinos: 5
Certificate expires: January 2026
Responsible Gaming Certified
Germany

Baden- Württembergische Spielbanken GmbH & Co. KG

Number of casinos: 3
Certificate expires: April 2024
Responsible Gaming Certified
Germany

Spielbank Berlin

Number of casinos: 4
Certificate expires: May 2026
Responsible Gaming Certified
Liechtenstein

Schaanwald Casino

Number of casinos: 1
Certificate expires: December 2025
Responsible Gaming Certified
Luxembourg

Casino 2000

Number of casinos: 1
Certificate expires: November 2024
Responsible Gaming Certified
Monaco

SBM - Monte-Carlo

Number of casinos: 3
Certificate expires: January 2026
Responsible Gaming Certified
Spain

Casino Barcelona, Casino Tarragona, Casino Peralda

Number of casinos: 3
Certificate expires: March 2026
Responsible Gaming Certified
Spain

Casino Las Palmas, Casino Valencia, Marbella Casino and Casino Lloret

Number of casinos: 3
Certificate expires: July 2027
Responsible Gaming Certified
Sweden

Casino Cosmopol

Number of casinos: 3
Certificate expires: May 2025
Responsible Gaming Certified
The Netherlands

Holland Casino

Number of casinos: 14
Certificate expires: July 2025