Luxembourg has an outright ban on slot machines, but gaming machines are permitted at the sole licensed casino and account for a vast majority of its revenues – very similar to the French market. In 2015 slot machine gambling accounted for €38m of the casino’s €41m revenues. The « Loterie Nationale » operates a small number of Video Lottery Terminals, called « ZUBITO » in Cafés and supermarkets.
Encouraged by an expanded entertainment and concert programme at the property’s performance facilities, more players visited than in previous years with visits growing one percent to 439,000 recorded visits in 2015, but this has settled back to 430,000 in 2016. The reason is that since a number of years, illegal games are offered through so-called “internet-terminals” in many Cafés in Luxembourg. Those terminals are even equipped with bill-acceptors. Media reports however show that most of these terminals are in reality used to gamble on slot machine games where stakes are made and credits and wins payed cash over the counter. More than 1200 of those machines generate more than 43 million euro GGR per year.
The former government was questioning overturning the formerly conservative gaming policy of Luxembourg, and the possibility remains that more land-based casinos could be licensed.
A regulation for online gambling is also under discussion, but there is no substantial progress since this issue was mentioned in 2012. For the moment, only the “Loterie Nationale” is allowed to operate lottery and scratch card games online, whereby the spending per week is limited.
Problem gambling prevention policies
National legislation requires customers to be at least 18 years of age to participate in casino gambling in Luxembourg.
Player protection measures demand that players must be able to self-exclude, or to place a limit on the number of casino visits.
In 2002, Casino 2000 installed a pro-active player protection programme, with regular education of all involved employees. A team of six floor managers is in charge of this programme. All employees are trained every year to recognize signs of problematic gambling and are invited to report those observations to the responsible gaming team.
Casino customers who exhibit signs of problem gambling behaviour are approached by casino staff. A short self-test is offered and general information on gambling addiction may be given. Depending on the outcome, a limitation or a ban may be recommended to the customer.
In 2015, CASINO 2OOO’s player protection program was successfully audited as one of the first European countries according to the ECA’s “Responsible Gaming Certification Framework”.
Legal Gambling Age: 18 Years Old
Smoking Ban: YES
Terrestrial: One casino (licences not capped)
Online: Unregulated with the sole exception of the Loterie Nationale, A maximum of €250 can be bet per week for the games of the Loterie Nationale.
Terrestrial:Slot machines and semi automatic games, roulette, blackjack, craps, punto banco, stud poker, trente-et-quarante, Hold’em poker, Ultimate Texas hold’em poker, la Bataille, Texas hold’em poker and Omaha poker 4 high.
Online:Only lottery games are available as nationally regulated products.
Size of Illegal Gambling Market:It is generally agreed, that the GGR for online gambling (legal or illegal) in the EU accounts for at least €13bn in 2015.
In 2015, Luxembourg has had the second highest GDP per capita of the world suggesting average expenditure per inhabitant for online gambling in Luxembourg is also probably one of the highest within the EU, if not the highest.
EU Commission staff working document: Online gambling in the Internal Market – Oct 2012
“Online gambling services accounted for annual revenues in excess of €9.3bn, 10.9 percent of the overall gambling market. The average annual growth rate for online gambling services is 14.7 percent In 2015 online gambling is estimated to generate annual revenues of €13.0bn, 14.2 percent of the overall gambling market.”
With €13bn in revenues created by approximately 500 million people living in the EU, the average is thus €26 per year for every EU citizen.
Average expenditure for online gambling in Luxembourg may be estimated at being between 150 and 200 percent of this average: €39 to €52 per capita.
There are no legal online gambling offers in Luxembourg (except a limited offer of the Loterie Nationale with a maximum bet threshold per week of €250)
For the 540.000 people in Luxembourg, the value of the illegal market can thus be estimated between €21m and €28m.
The UK based advisory firm H2 Gambling Capital estimates the “grey” market revenues in Luxembourg (those operators without a national licence) at €17.6m .
Market Protection Measures / Tools to Tackle Illegal Gambling:Website blocking, payment blocking and advertising restrictions are not used in Luxembourg, consequently no tools are available to address unlicensed online offers.
Currency : Euro
(Source:The World Bank)
GNI (2014, Local Currency, Millions): 32,596
Internet Penetration (Internet Users): 94.7%
(Source: The World Bank)
Mobile Penetration (Mobile Cellular Subscriptions): 148%
(Source: The World Bank)
Doing Business Ranking (June 2015):61
(Source: World Bank Group)
Last Updated: August 2017