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Luxembourg has an outright ban on slot machines, but slots and other gaming machines are permitted at the sole licensed casino, Casino 2000, and account for a vast majority of its revenues.

In 2017 slot machine gambling accounted for roughly €42m of Casino 2000’s €45m revenues, which was up from €43m in 2016.

The Loterie Nationale, which holds a lottery monopoly, operates a small number of video lottery terminals, called ZUBITO, in cafés and supermarkets. For the moment, only the Loterie Nationale is allowed to operate lottery and scratch card games online, whereby the spending per week is limited.

Casinos cannot offer any online gaming services as online gambling is not yet regulated.

Attendance was stable in 2016 and 2017, with 427,000 recorded visits. Casino 2000 also attracts many concert goers in its 1.300 seat event hall. 60,000 visitors that don’t enter the gaming floors have to be added to the 427,000 visitors per year.

Despite increased event and F&B activities, the GGR is since years affected by the massive offer of illegal games and betting offers through so-called “internet-terminals” that can be found in many cafés in Luxembourg. It is estimated that more than 2,000 of these machines generate over €50m per year.

ECA MEMBERS

ECA MEMBERS :   Casino 2OOO

NUMBER OF CASINOS

2017 1
2016 1
2015 1
2014 1
2013 1

NUMBER OF EMPLOYEES

2017 210
2016 200
2015 220
2014 210
2013 235

TERRESTRIAL CONSUMER PROTECTION / SOCIAL RESPONSIBILITY MEASURE

Problem gambling prevention policies

National legislation requires customers to be at least 18 years of age to participate in casino gambling in Luxembourg.

Player protection measures demand that players must be able to self-exclude, or to place a limit on the number of casino visits.

In 2002, Casino 2000 installed a pro-active player protection programme, with regular education of all involved employees. A team of six floor managers is in charge of this programme. All employees are trained every year to recognize signs of problematic gambling and are invited to report those observations to the responsible gaming team.

Casino customers who exhibit signs of problem gambling behaviour are approached by casino staff. A short self-test is offered and general information on gambling addiction may be given. Depending on the outcome, a limitation or a ban may be recommended to the customer.

In 2015, CASINO 2OOO’s player protection program was successfully audited as one of the first European countries according to the ECA’s “Responsible Gaming Certification Framework”.

 

Legal Gambling Age: 18 Years Old

Smoking Ban: YES

THE REGULATED MARKET

NATURE OF THE CASINO MARKET

Terrestrial: One casino (licences not capped)

Online: Unregulated with the sole exception of the Loterie Nationale, A maximum of €250 can be bet per week for the games of the Loterie Nationale.

 

REGULATED CASINO GAMES

Terrestrial:Slot machines and semi automatic games, roulette, blackjack, craps, punto banco, stud poker, trente-et-quarante, Hold’em poker, Ultimate Texas hold’em poker, la Bataille, Texas hold’em poker and Omaha poker 4 high.

Online:Only lottery games are available as nationally regulated products.

 

RESPONSIBLE REGULATOR FOR TERRESTRIAL AND ONLINE CASINO GAMES

Terrestrial:Ministry of Finance together with the Ministry of Justice

THE ILLEGAL MARKET

Size of Illegal Gambling Market:It is generally agreed, that the GGR for online gambling (legal or illegal) in the EU accounts for at least €13bn in 2015.

In 2015, Luxembourg has had the second highest GDP per capita of the world  suggesting average expenditure per inhabitant for online gambling in Luxembourg is also probably one of the highest within the EU, if not the highest.

Sources:

EU Commission staff working document: Online gambling in the Internal Market – Oct 2012
“Online gambling services accounted for annual revenues in excess of €9.3bn, 10.9 percent of the overall gambling market. The average annual growth rate for online gambling services is 14.7 percent In 2015 online gambling is estimated to generate annual revenues of €13.0bn, 14.2 percent of the overall gambling market.”
With €13bn in revenues created by approximately 500 million people living in the EU, the average is thus €26 per year for every EU citizen.

Average expenditure for online gambling in Luxembourg may be estimated at being between 150 and 200 percent of this average: €39 to €52 per capita.
There are no legal online gambling offers in Luxembourg (except a limited offer of the Loterie Nationale with a maximum bet threshold per week of €250)
For the 540.000 people in Luxembourg, the value of the illegal market can thus be estimated between €21m and €28m.

The UK based advisory firm H2 Gambling Capital estimates the “grey” market revenues in Luxembourg (those operators without a national licence)  at €17.6m .

Market Protection Measures / Tools to Tackle Illegal Gambling:Website blocking, payment blocking and advertising restrictions are not used in Luxembourg, consequently no tools are available to address unlicensed online offers.

    IN THE CASINO

    NUMBER OF CASINO VISITS (in 000s)

    2017 440
    2016 430
    2015 432
    2014 439
    2013 435

    REVENUES (GGR & Tips EUR Million)

    2017 41 million
    2016 40 million
    2015 42 million
    2014 41 million
    2013 45 million

    HIGH-LEVEL MARKET DATA

    Currency : Euro

    Population: 569,680
    (Source:The World Bank)

    GNI (2014, Local Currency, Millions): 32,596
    (Source: Eurostat)

    Internet Penetration (Internet Users): 94.7%
    (Source: The World Bank)

    Mobile Penetration (Mobile Cellular Subscriptions): 148%
    (Source: The World Bank)

    Doing Business Ranking (June 2015):61
    (Source: World Bank Group)

    Prepared by :

    Last Updated: May 2019